Technology Help

Basic Troubleshooting

General Cleaning tips

Please do not use any harsh cleaning solvents on electronic equipment directly. You may use disinfectant wipes and dusting tools to clean your equipment on a regular basis.
 
A good tip is to always keep any food items and liquids well away from your electronic equipment to avoid messy spills and possible malfunctions of equipment.
 
It is always a good idea to turn OFF your electronic equipment before you clean it to avoid any possible problems that may arise accidentally from possible keystrokes on the keyboard or mouse.
 
 

IT Help Desk Tickets

Most of the time problems can be resolved by following a few basic steps.

1st - Notate the problem for the IT Office.

2nd - Simply turning off your equipment, waiting a few seconds and turning it back on resolves the problem.

3rd - If the issue is not fixed, then contact the IT office via our automated help desk system called 'KACE', please send an email request for technical help to support@texascollege.edu.

 

If for some reason your technology equipment is completely non-responsive, then call our help desk at extension 2315 to received immediate help. These are general, basic troubleshooting steps to facilitate resolution to your issue.

 

Software updates

To all faculty and staff; On occasion there are software updates that may need to be installed on your computers. As a security measure, only personnel in the OIT can install updates. If your computer requires an update, please complete a KACE ticket and we can process the update. Most of these are a simple process of setting up an automated process. Some may require a member of OIT to come to your computer to complete the process. When completing your KACE ticket, please mention the update message that you received. We can set an automated process or download the update and come to your computer to install.

 

Voice Mail and setup

To all Faculty and Staff; If you look to the upper right of this page you will see a copy of the handbook for your phone. Please be sure to DELETE your voice mail and keep it cleared. If not it will fill up, you do have a limit as to the number of messages in your VM. Please delete VM when finished.