BioSig-ID

Step-by-Step Enrollment:

Click the link below for the step-by-step instructions.

https://help.biosig-id.com/portal/en/kb/articles/step-by-step-enrollment-instructions

Rest BioSig-ID Password:

Click the link below learn how you can self-reset your Bio-Sig-ID password.

https://help.biosig-id.com/portal/en/kb/articles/how-to-reset-a-biosig-id-password-video

If you are not receiving your password reset in your email, do the following steps.

Miss-placed email:

1. If you are unable to locate your password reset email please check your junk/spam folder.
2. If you still can't locate the email complete a search for all folders.
   1. Reset emails from BioSig-ID will contain the phrase "Reset your BioSig-ID".
   2. The sender will always be no-reply@biosig-id.com.

 

If you do not have access to the email address on file with BioSig-ID you must...

1. Update your email address with your institution.
2. Gain access to the email address though their IT department.

Incorrect Email Address:

It is important to carefully compare the email address shown in the BioSig-ID window with the email address you are accessing.

 

Email on file within the instruction box during reset

 

The email address at first glance could appear to be correct, however occasionally email addresses are entered in error.

 

BioSig-ID will not send a reset code to any email address other than what is on file with your institution.

 

Still can't reset?

If you still can't reset your email address there may be email filtering enabled on your mailbox.

 

You can reach out to your institution and update the email address on file to something new if you feel this is the case, otherwise please consult your email administrator.