Most of the time problems can be resolved by following a few basic steps.
1st - Notate the problem for the IT Office.
2nd - Simply turning off your equipment, waiting a few seconds and turning it back on resolves the problem.
3rd - If resolution is not obtained, then contact the IT office via our automated help desk system called 'KACE'
The icon will be on your desktop. Click it and login with your regular credentials and follow instructions. If there is no icon, please send an email request for technical help to firstname.lastname@example.org.
If for some reason your computer is completely non-responsive, then call our help desk at extension 2315 and help will be deployed.
These are general, basic troubleshooting steps to facilitate resolution to your issue.